Chargeback Policy

SWAIA Digital Market Chargeback Policy

SWAIA Digital Market’s chargeback policy defers to the terms and conditions set forth by Stripe and acknowledges that artists on our platform manage their own digital storefronts. Please review the following details to understand how chargebacks are handled:

Overview

A chargeback is a process by which a customer disputes a transaction with their bank or credit card issuer, resulting in the reversal of the charge. The chargeback process is governed by Stripe, and the responsibility for managing chargebacks related to individual transactions lies with the artists operating their own digital storefronts SWAIA Digital Market. 

  1. Deferral to Stripe and Artist Policies
    • Stripe Policies: Chargebacks are subject to the terms and procedures outlined by Stripe depending on what payment processor was used to check out. These policies cover aspects such as eligibility, timeframes, and required documentation for initiating and resolving chargebacks.
    • Artist Policies: Each artist on our platform operates their own digital storefront and is responsible for managing their own transactions, including handling chargebacks. Artists must adhere to their own refund and return policies, which should be clearly communicated to their customers on their digital storefront.

  2. Customer Responsibilities

    • Review Orders: Carefully review your order details before completing a purchase to ensure accuracy.
    • Contact Artist First: If you have any issues with your order, please contact the artist before initiating a chargeback. 
    • Understand Policies: Familiarize yourself with the individual artist’s policies to avoid misunderstandings.

  3. Artist Responsibilities

    • Adhering to Stripe Policies: Following the chargeback procedures and requirements set by Stripe.
    • Providing Support: Assisting customers with inquiries related to chargebacks and disputes as per Stripe's guidelines.

  4. Charges and Fees

    • Chargebacks may incur fees and costs, which could be passed on to the artist or customer as stipulated by Stripe. Please refer to their terms for details on these charges.

  5. Policy Updates

    • Our chargeback policy may be updated periodically to reflect changes in Stripe's policies or other relevant factors. We encourage you to review our policy regularly.